You might consider calling their outlet store directly and see what they can do vs. QVC. The following is from their USA web site under "Contact Us"
For Home
4720 Great Northern Blvd
North Olmsted, Ohio 44070
M-F 10am-9pm (EST)
SAT 10am-6pm (EST)
SUN 11am-5pm (EST)
+1.440.782.2001
[urlvitamixoutletstore@vitamix.com
][/url]